Tuesday, October 18, 2011

How to Survive Systemic Challenges at Work

Do you feel like having a workplace meltdown?  There is help.
Every place that I have worked had systemic challenges.  Your workplace is probably no different.  Local and State government, small business, large corporate organizations, non-profit organizations, and the Federal government, all have systemic problems that plagued the team and killed effectiveness.  Systemic challenges or problems in the workplace are those problems that are bigger than just one or two personality conflicts.  They are the problems that are sometimes caused by years of cultural or strategic misalignment with the tactical goals of the organization.  They typically impact all facets of the organization.  Here is an important fact:  Every company has them.  No one is exempt.  At some level, there are systemic issues in every organization that negatively impact performance.  It is what the organization choses to do about it that will set it apart from the others.

Sunday, October 9, 2011

The High Price of Bad Service

You have probably experienced the pain of cut backs
As a manager or team member, you probably have heard it before.   Your boss walks in and sadly says  "Sorry but we are going to have to cut your budget so stop all spending and give us the names of the people we need to let go."  Then you start thinking about the lives that will be impacted.  You may even have to let one of your friends go because times are tight.  Alternatively, you may have been one of the people that was let go because the organization was not performing as well as everyone had hoped and people needed to go.  It did not have to be that way.  Worse yet, how do you improve the customer experience with a smaller and potentially demoralized workforce?

Sunday, October 2, 2011

Grass Doesn't Grow on Busy Streets!

From the mouths of babes
My daughter was noticing the bald spot in the top of my head today while we were visiting my mom in the hospital. When my mom heard what my daughter said, she wisely commented "grass doesn't grow on busy streets". It reminded me of the fact that our elders have wisdom that transcends generations. Mark Twain said "My Father was an amazing man.  The older I got, the smarter he got.